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"The staff were truly exceptional, easily some of the friendliest and most welcoming hotel staff I’ve encountered. They made a very positive impression and were by far the highlight of the stay. That said, the hotel and property itself fell short of expectations. I was not expecting luxury, but I was expecting a bit more in terms of upkeep and overall condition. The sidewalks were in rough shape, and it was inconvenient that there were no curb ramps at the entrances to make rolling luggage easier. The room had a strong odor that seemed to be a mix of heavy cleaner and mustiness, which made it feel less than fresh. The bed also appeared worn out, with a noticeable dip in the center that made it less comfortable than it should have been. The bathroom and shower were dated, though still functional. The same was true for the sink area, hair dryer, and closet setup. The carpet had several large stains, especially near the fridge, and there were also areas along the edges where parts of the trim or carpet transition were coming loose, which added to the worn appearance. Overall, I would stay here again if I needed to, but it would not be my first choice. I hate writing anything negative because the staff were so wonderful, but I also want to be honest about the condition of the facilities."

"Breakfast was great. Selections for happy hour was poor but can upgrade."

"The room was clean. The staff was professional and efficient and doing their job is a great place to stay."

"Great services, environment, and close to Everything. "

"This is a nice hotel. The front desk staff personnel were friendly and professional. The room was nicely done and clean and breakfast was good and varied. Right across the road is the Springfield Mall, with pleanty of eating and shopping options."

"Everything was excellent."

"Great stay. Nice room. Swimming pool was tempting but maybe next times. Will definitely look forward to returning."

"Everything was very nice except that the bathtub drain was clogged - we showered in rising rinse water."

"First of all the staff was very nice and accommodating. Just be prepared to not be able to see anything. Even in broad daylight, this hotel is so dark. Even the rooms. It’s like being in a nightclub all the time. Which, if that’s your vibe then fine. Just know, you will have a hard time putting on your clubbing makeup, because you can’t see. "